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Dear Escape Room guest,

Here you can find an overview of the most frequently asked questions. In case of any further questions please contact: be_events@brusselsairlines.com

What is an the escape room game?

An escape room game is easy to play. Between four and ten people can take part in each game. The players have 40 minutes to solve riddles posed to them in the room. The goal is to complete the mission as quickly as possible.
Before the game, all participants receive an introduction from the game master, who monitors the game the whole time and can give tips. Because of this, all of the participants should be present 15 minutes before their booked slot. The games can be solved with teamwork, concentration, team spirit, and skill.
The time limit for completing the mission successfully is 40 minutes. However, please plan approx. 1.5 hours for the entire experience. 

Are all of the objects in the room part of the game?

No. Some objects are not part of the game and are clearly labelled as such. These include technical elements such as cameras, which are connected to the game administrator. Touching these elements is prohibited and will result in the game being stopped.

Can you leave the room in case of an emergency?

The room is not locked. Because of this, you can leave the room at any time. The game master also monitors the group via video camera, and knows if something is wrong at all times. The video is not saved.

What do I need to take part in the Escape Room game?

A cool head and a great attitude! The Lufthansa Group will provide the materials you need, which will be hidden or placed inconspicuously around the room. Logical thinking, puzzling and talking to your team members will help you figure out how to solve the many different riddles. You will need the support of each of your team members.

What happens if we don’t solve the game within the 40 minutes?

If you cannot solve one of the riddles, the group will receive tips from the game master so that you can continue the game. However, tips will result in a two-minute penalty to the time for the rankings list.

We have registered as a five-person travel agency. Will just the five of us be playing?

In principle, the game requires a group size of between four and a maximum of ten participants to play. Depending on demand, your booked slot may be filled with up to nine players. Therefore, you may be playing with participants who are not part of your registered.

Can I take anyone with me into the Escape Room Truck?

Your invitation to the Escape Room Truck is personal and cannot be transferred. Unfortunately, due to the limited number of participants, no accompanying guests are allowed.

Does the Lufthansa Group pay for my transportation to the event location?

Unfortunately, we cannot pay for your transportation.

Is there a parking lot at the venue?

The escape room guests can use the parking lot.

Will there be food and drinks available?

Yes. Depending on the location and time of day, different refreshments and snacks will be available.

Do I have to play the game, or is there any other way to learn about Lufthansa Group Airlines on site?

Your contact person will be very happy to inform you about updates from the Lufthansa Group Airlines at a separate appointment. If you register for the Escape Room game, we assume you want to play.

What happens after the game?

Our Key Account Managers await you after your "escape" with some refreshments during a small presentation and with time to go over your experience.

Why do I have to be on time for my session?

As this is a team event, you cannot join anymore once the session has started. Your team will have to start without you. So please be there at least 15 minutes before your session.

What happens if participants do not show up?

In principle, the game requires only a group size of four participants to play. If the team does not meet the minimum size, the game master will decide what to do next.

Can I cancel my registration?

If you have a confirmed booking and are unable to take part in the Escape Room game, please cancel your registration using the “Change registration” button. It is provided in your confirmation e-mail.

Do any costs occur in case I have to cancel my registration on short notice?

No, there will be no costs. However, we would appreciate it, if you would inform us as soon as you know that you are not able to make it to the session so that we can assign it to another guest, should the need occur.

Are there restrooms in the truck?

No. However, there are restrooms located nearby the truck. On the day of the event, the Lufthansa Group staff will give you more information and directions.

Is there a coat room?

Yes. You will be able to deposit your things in a designated suitcase before the game. After the game, you can take your things back out of the suitcase.

Is there a dress code for the event?

No. The Escape Room is clean and hygienic. You can play in your normal office attire. Comfortable shoes are recommended.